360-degree service offeringAccomplished, reliable, comprehensive
Whatever your concerns, simply get in touch with Doppelmayr Customer Service. Because we know what operators want and how they work, we can offer services for electrotechnical, mechanical and hydraulic systems: from regular inspections through to specific service requirements as well as multiple Customer Service Programs in order to support and to fulfill your needs.
- Station equipment
- Detachable and fixed grips
- Carriers and hangers
- Sheave assemblies
- Tower equipment
- Rope work
- Electrotechnical systems
- Bullwheels, bull wheel bearings
- Hydraulic units
- Braking systems
- Material testing
- Periodic dynamic testing
- Drives and Gearboxes
- Website & Service Portal
- Monthly Newsletters
- Customer Courtesy Visit
- Spring Sale 15 ~ 15
- On line Shopping Cart
- Customer training
We offer inspection of settings and equipment on grip opening and closing lines, check the relevant functions and scrutinize grip opening and closing operations, conveyor systems, accelerator and decelerator assemblies, starting units, anti-collision systems, switch rail monitors and parking systems. Any variances are discussed with you and corrected on request to ensure optimal functionality.
Detachable and fixed grip on site / in the factory
We offer assistance with mandatory inspections and are also available to assist you with the completion of routine inspections, maintenance, or other work and to issue the appropriate reports and required documentation. This can be especially helpful if you lack the manpower. In the case of factory inspection and maintenance, the grips are stripped down, cleaned, and visually inspected for cracks and wear. Required components are subjected to additional NDT inspection. Wear parts are replaced if necessary, other components greased, and you receive the grip fully reassembled.
Carriers and hangers
The service carried out by Doppelmayr also covers carriers and hangers. No matter what the age of your ropeway, our team are always available to provide help and advice. You can count on the wealth of experience that the Doppelmayr staff has from the opportunity of working on and learning from a variety of installations.
Sheave assembly service
You can either carry out the mandatory or preventive maintenance yourself, or count on the Doppelmayr service to take it off your hands. Doppelmayr can perform inspections together with your crew and maintain the various components of your sheave assemblies. Wear parts are replaced, bearings, bushings, axles and bolts are checked and replaced if necessary. Sheaves are aligned and safety devices inspected. All work is performed professionally using special tools and timed to suit your requirements and the stipulated maintenance plan.
When it comes to line equipment, you can rely on the Doppelmayr team. Soil movement, frost, corrosion, or the effects of unforeseen forces can damage towers, platforms and ladders. The Technician’s trained eye can recognize potential damage at an early stage. The experienced team can offer appropriate measures to extend the life of your line structures and help you with professional advice related to any necessary repairs.
The safety, reliability and lifetime of a wire rope depends to a large measure on professional installation and proper care. Our team can provide hands-on assistance when it comes to installing a new rope, assisting with repair splices, rope shortening or socketing. We perform this work jointly with the rope manufacturer and established industry recognized specialized splicers.
Our electrotechnical experts are on hand to provide you with help and advice when you need assistance with troubleshooting. They assist when you have to minimize downtime and need a specialist on the spot. Find out more about our ropeway installation checks and other preventive measures – we’ll be pleased to recommend a suitable package that will help you to save time and money, avoid unpleasant surprises and, all the while, improving the availability of the installation for your guests.
Bullwheels, bullwheel bearings, bearing replacement on drive and return bullwheels
Doppelmayr is available to perform inspection and preventive maintenance of bullwheels, which includes checking welds and the liners. A bullwheel bearing service encompasses inspection of all bullwheel bearing components as well as the important bullwheel bore to assure proper fit and extended reliability. We can safely carry out the detensioning of the rope, manage the lowering of the bullwheel, complete the bearing removal, inspection, measurement and,bearing replacement, organize any required repairs and complete the reassembly and return of the bullwheel to service.
Hydraulic units require professional maintenance – even new installations require particular care as these are already equipped with complex hydraulic systems. Today’s servo and proportional valve technology, and also combined systems, require the best possible purity classes for hydraulic fluids as well as professional service know-how. This is where you can rely on the specialists from Doppelmayr. .
Emergency brake / service brake
Brake inspection and maintenance guarantees the safety of your passengers: bleeding the brake hydraulics, checking brake liners for wear, adjusting the brake liner clearance and braking force as well as the final function testing are all part of the work capable of being carried out by our technicians as part of brake maintenance. Upon request, the brakes may be completely disassembled, cleaned, inspected, corrosion protection renewed and reassembled. As a final measure of security, our Technicians are available to perform dynamic testing, brake adjustment, and any required documentation.
In collaboration with accredited testing laboratories and our certified technicians, we are qualified to perform routine inspections and tests stipulated by the supervisory authorities We have the appropriately trained and accredited staff as well as the necessary equipment and detection media. Feel free to contact us if you are considering any of the following testing methods: visual inspection, penetrant testing, magnetic particle testing (inspection for surface flaws), electromagnetic testing of the wire rope, ultrasonic testing or radiographic testing.
Drives and Gearboxes
Inspections and preventive overhaul maintanance on the drive and gearboxes require specialized and detailed know-how specific to the make, year and design. In many cases, spare parts availability for aging components can entail long delivery times. For this reason we recommend early and regular testing and inspection. The Doppelmayr Customer Service team has access to the drawings, descriptions, requirements and industry specialists which enables the efficient deployment of the appropriate service staff for either routine or emergency services.